How can I ensure my loved one is properly cared for?

The National Consumer Voice for Quality Long-Term Care offers the following advice for families and caregivers:

• Make Unannounced Visits: One of the best ways for you to determine if something is amiss at your loved one’s nursing home residence is by making unannounced visits. Visit at different times of day, different days of the week, and at different intervals.  This will give you a good idea of staffing and will provide a varied look at your loved one’s mental and physical wellbeing.
• Report Problems Immediately: If you have concerns about your loved one’s care, don’t delay in reporting problems to nursing home staff or administrators. Document your concerns, and if no action is taken, send documentation to supervisors in writing, and request a meeting in person.
• Get Outside Help: After addressing your concerns to staff and supervisors or administrators, if you feel like nothing is being done, it is time to seek outside help. Contact a local advocacy group, Ombudsman, or Adult Protective Services (APS) and file a report or complaint about your concerns.